Microsoft Infopedia 3.0

Infopedia Now

Infopedia is the primary destination site for highly curated content to support the Sales and Marketing Service Group within Microsoft. The materials include a comprehensive collection of required and recommended training, SMSG Ready hubs, Gear Up articles, news and announcements, rich media collections of videos and podcasts.

Instant, Anywhere, Anytime Access

Designing a comprehensive learning experience helping users to master quickly the large volume of personalized content, create contextual content experiences, provide deep product and services insights by connecting relevant resources to one another.

My Role as the UX designer

As the principal UX designer I was integrated within a small team of software engineers responsible for delivering a working "Proof of Concept" to Infopedia, learning management platform built around the SharePoint platform hosted on Microsoft Azure cloud. I was the lead designer creating the card patterns and specification for the launch of Infopedia 3.0

CUSTOMER INSIGHT & IDEATION

Working with products and content managers in the Global Sales and Marketing organization, I assembled an advisory group that met bi-weekly to uncover user pain-points, explore searching and consumption of large and vast amounts of SharePoint content within the corporate environment. I was able to capture heuristic evaluation on my designs, validate workflow, and extrapolate sale scenarios into curated content.

EXPERIENCE STRATEGY & VISION

By publishing an online IP3.0 style-guide and pattern library, it accelerated collaboration and feedback for internal and 3rd party publishers, saving time, effort, and money.

DESIGN EXECUTION & VALIDATION

With 2 week sprints, I was able to implement a 1 week design sprint running usability studies in the lab. I worked closing with one of our dedicated usability leads and provided low fidelity wire-frames for heuristic evaluation and clickable interactive prototypes for virtual usability tests.
Catalysis interactive producer/publisher

User Journey Map

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prior design

Infopedia v2.5

latest design

Infopedia v3.0

Launch Results of Infopedia 3.0

With the launch of Infopedia 3.0 portal, we have seen positive growth in both the consumer and commercial sector of the business with FY-16 year to date usage and performance metrics. Infopedia is now in the second phase of development to the “Publishing Tool” with the usage of cards continuing to grow with positive results and feedback from our users in the Sales field.