WallyPRO Dashboard

WallyHome mobile first

WallyHome is a smart home system that monitors indoor environmental conditions in the most vulnerable areas in your home. Wally provides real time insights that can be viewed on your mobile app and will alert you instantly, allowing you to take action immediately.

WallyHome is One Easiest Setup

Wallyhome is one of the easiest hub and sense setups found on the market for do-it-yourself smart-home owners. It only requires customers to have an internet connect, a smartphone to receive alerts.

As the Principal UX Designer

As the Principal UX Designer to “Connected Living & Wally” for WallyLABS LLC a premier IoT smarthome devices. I collaborated closely with our Chicago UX team in designing the Wally starter kit, master shutoff valve, and smart switch. I lead the WallyPRO design initiative to take Wally from a "DIY" home product to an enterprise scale with hundreds of installs while maintaining ease of use to customer on-boarding, multiple install process with a focus on mobile first with iOS and Android devices, and deliver a WallyPRO dashboard to monitor multiple properties web applications.

user research & IDEATION

I was accountable for user research and validation to Wally designs both web and mobile applications. I was instrumental in conducting ethnographic study on location to understand how Wally is used and deployed within a vertical residences and multifamily residential communities.

User centered design & execution

I led the design of WallyPRO with Property Managers to get the benefits of Wally and visualize in an easy to use building view via the Pro Dashboard. The Pro Dashboard is essential for property managers as a centralized water leak mitigation system to monitor all the Hubs, Sensors, and Water Shutoff Valves tied to the property.
Regatta seaside observations

Wally Ethnographic Research

What is Ethnographic Research?

Ethnography research is a qualitative study in a location to observe social interaction of users in a given environment.

This research provides an in-depth insight into the user’s views and actions where we used photography, iPhone recording, and notes to capture the artifact for analysis.

With this research it provided an understanding of how users see their world, their environment, and how they interact with everything around them.

Start of Day – Employee Sign-in

This research provides an in-depth insight into the user’s views and actions where we used photography, iPhone recording, and notes to capture the artifact for analysis.

With this research it provided an understanding of how users see their world, their environment, and how they interact with everything around them.

Regatta– BuildingLink & PermSys

I've learned BuildingLink is their default tool that tracks their day to day tasks making their lives easier.  Each request is registered as an Open event and the resident is contacted via the phone. Both Front Desk Supervisor and Lead Concierge logs Wally Events into BuildingLink notes section known as “Shift Logs” managing Wally alerts.  During the day Wally alerts are managed by the Front Desk Supervisor (By Night) and Lead Concierge takes over the task. If the house keeper sets off an alert  or the resident is on vacation “FrontDesk” is sent to investigate.  If an issue is found, the maintenance crew are sent to fix the issue with the end-to-end event logged and documented into ”Shift Notes” section for each unit.

WallyPRO – FrontDesk

An iPad displaying WallyPRO dashboard is provided by the property. When a resident assumes a Wally sensor is not working, front desk is notified and supervisor sends someone to look into the issue. Incoming Alerts are displayed in the PRO dashboard or via a phone call.  Supervisor notifies janitors and or maintenance crew regarding Wally alerts & issues within these units.

Example– Alert Trigger

When an alerts is triggered, Wally calls the phone number associated with the unit to notify the unit owner an alert has been triggered, it also displays the ‘wally detected a leak in the unit’ in the WallyPRO dashboard.  

The Front desk supervisor views the dashboard to confirm where the alert is coming from.  Then the Supervisor calls the person in the unit to confirm and validate the issue. If the resident is not available, Supervisor contacts housekeeping to check to ensure it’s not a leak.  All Housekeeping are trained to turn off any alarms that are triggered. Any true or false alarms are written up in the “BuildingLink” Shift Log, and tracked as alerts in the notes for each unit.  

WallyPRO Dashboard Key Opportunities

Key learning from our research

Integrate WallyPRO dashboard alerts into BuildingLink to allow customer management seamless workflow. Include a “Shift Log” in WallyPRO to track all alerts and notes for each unit linking back into BuildingLink since that is their workflow management software.

Provide account management in WallyPRO allowing front desk to Add/Edit/Delete accounts for individual tenants. Current when a Unit owner sells their property, the supervisor has no way to update the account information of the unit.

Provide easy instructions as “How-To” articles in checking alerts and silence alerts within a multi-family unit. Tenants rarely use their mobile dashboards so property management would need guidance on handling false alarms and process flow.

Provide a WallyPRO built-in Email blast to communicate Wally information with residence i.e. Replace your batteries reminder etc.